WELLNESS IN THE WORKPLACE
The wellness in this definition applies not only to the medical term (discussed elsewhere in this report), but also to the right and responsibility of every employee to work in a safe environment, and to withdraw from the workplace should it not be safe. We monitor both external stoppages − in the form of section 54 instructions from the DMR − and self-imposed stoppages. All these stoppages are logged and analysed. Line managers who continually have stop-notes issued against their work areas have to identify the underlying reasons for stoppages and develop plans to improve safety conditions in their area of responsibility. The stop-notes are monitored daily.
Emergency preparedness was reviewed and our ability to respond timeously was analysed. Our aim is to have emergency response times that align with world best practice of a response time of under 20 minutes to 90% of calls. We completed the extensive mapping of every area an ambulance and paramedics might be required to reach, and standardised the naming and numbering of such areas to ensure that emergency vehicles and staff reach the correct place in the shortest possible time, every time. The GPS co-ordinates for each area were programmed into the navigation systems of the emergency response vehicles, and response times were analysed. In the course of this exercise we also identified areas where we could use emergency hubs to best effect in order to achieve response times based on the highest standards.